Refund policy
AFTER DARK — RETURNS & REFUND POLICY
RETURN ELIGIBILITY
After Dark accepts return requests submitted within 7 days of confirmed delivery. To qualify, all items must be returned in their original condition — unopened, unworn, and with the packaging seal intact. Items that do not meet these standards will not be eligible for a return or refund.
SALE ITEMS
Discounted items are eligible for return provided they meet the conditions outlined above.
The following are strictly non-returnable under any circumstance:
- Final Sale items
- Bundle offers
- Archive and clearance items
If you are uncertain whether your item qualifies, contact our support team prior to initiating a return.
REFUNDS
Upon receipt and inspection of your returned item, a refund will be issued to the original payment method within 3–7 business days. Please note that original shipping fees are non-refundable. Refunds apply to the cost of the product only.
INITIATING A RETURN
To begin the return process, contact our team at afterdark@nvsgroup.su or via Instagram with the following information:
- Order number
- Item(s) being returned
- Reason for return (optional but appreciated)
Our team will respond within 1 business day with return instructions.
RETURN SHIPPING COSTS
| Reason for Return | Shipping Responsibility |
|---|---|
| Incorrect, damaged, or defective item | Covered by After Dark |
| Change of mind or preference | Customer responsibility |
ORDER MODIFICATIONS & CANCELLATIONS
Orders may be modified or cancelled prior to dispatch. Once a shipment has been initiated, no further changes or cancellations can be accommodated. Please review your order carefully before completing your purchase.
MISSING ORDERS
If your order has not arrived within the estimated delivery window, we recommend first reviewing your tracking information. Should tracking reflect no movement for 10 or more business days, contact our support team immediately and we will investigate on your behalf.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund under any circumstances:
- Gift cards
- Personalized or custom orders
- Final Sale items
OUR STANDARD
Every piece released under After Dark is held to a deliberate standard of quality. We ask that all returns are handled with the same level of care.
For all support inquiries, contact us at Help@afterdark.store or via Instagram. Our team responds within 1 business day.